Your claim is very important to us and we are committed to providing courteous, fair and efficient handling of your claim. If you suffer a loss and need to make a claim, please download the relevant claim form, complete in full and return the same to For any further assistance, you can call our Claims Department on: (0044) 20 7839 1888.

General Claim Advice

In the event of any damage being caused to your property, you must at your own cost, determine the cause and instruct a relevant tradesman to carry out any emergency repairs to prevent the damage from escalating, e.g. if you suffer a burst pipe, please call a plumber to isolate/repair the leak in the first instance. If you have a broken window, please contact a glazier to carry out any emergency boarding up/making safe of the damage.


Thereafter, please obtain two repair estimates for the damage, if possible. If only one estimate can be obtained, please forward the same in the first instance for our consideration.


Please note that all claims are dealt with in accordance with the terms & conditions of your issued policy.


Please download the following claim document(s) for your policy.