Consumer Duty Mission Statement



The FCA Consumer Duty regulation has set higher standards of care that firms provide to consumers. It has outlined:



A firm must act to deliver good outcomes for retail customers



  • Act in good faith toward retail customers
  • Avoid foreseeable harm to retail customers
  • Enable and support retail customers to pursue their financial objectives



  • Products and services
  • Price and Value
  • Consumer understanding
  • Consumer support


At China Taiping Insurance (UK) Co Ltd we are committed to ensuring that we deliver good outcomes to our customers by:

  • Always putting customers at the heart of our business, focusing on delivering good outcomes
  • Ensuring that our products are designed to meet customers’ demands and needs
  • Constantly providing our products and services which offer fair value to all customers
  • Presenting information of products and services clearly and unambiguously, easy for customer to make properly informed decisions
  • Communicating with customers effectively and responding to their needs in a timely manner
  • Supporting customers in realising the benefits of our products and services they buy from us
  • Providing the right facilities and communication channels to support customers of vulnerability of any kind
  • Consistently considering the needs of customers, and how they behave, at every stage of the product/ service lifecycle
  • Regularly monitoring, reviewing and reporting outcomes our customers are experiencing and taking action to address any risks to good customer outcomes
  • Continuously learning from our journey of delivery of good customer outcomes, and improving our products and services