Other useful information for support


You will find below a list of organisations that might be useful and able to support your needs.

Customers facing financial difficulties

Name of charity: StepChange Debt Charity 

How they can help: Free debt advice and practical solutions for individuals struggling with debt.

Telephone number: 0800 138 1111 

Email address: contactus@stepchange.org


Name of charity: National Debtline 

How they can help: Free confidential advice on how to deal with debt problems.

Telephone number: 0808 808 4000 

Email address: Use the contact form on their website.

Customers experiencing mental health problems

Name of charity: Mind

How they can help: Providing advice and support for anyone experiencing mental health issues. 

Telephone number: 0300 123 3393

Email address: info@mind.org.uk


Name of charity: Rethink Mental Illness

How they can help: Providing support and advice to individuals affected by mental illness.

Telephone number: 0300 5000 927 (Mon-Fri, 9:30 AM - 4 PM)

Email address: info@rethink.org

For customers experiencing domestic abuse

Name of charity: National Domestic Violence Helpline

How they can help: Support and advice for anyone experiencing domestic abuse.

Telephone number: 0808 2000 247

Email address: helpline@refuge.org.uk

For customers in need of general advice and support

Name of charity: Citizens Advice Bureau

How they can help: General advice helpline for various issues, including legal advice.

Telephone number: 0800 144 8848

Email address: Varies by location (check local website)

Notes: These are independent charities and are not linked to China Taiping Insurance in any way.