Supporting your special needs

If you are worried about paying your insurance premium, speaking to us early will help prevent any possible interruptions to your insurance cover. If you need extra support because you have a health condition (i.e. disability or physical or mental health) or your circumstances have changed, please let us know. At your request, we can record your need for extra support by adding a marker to your account, for as long or short a time as you like.

We have a range of additional support services available to all of our customers, which are in line with CTI UK’s policies and procedures for supporting vulnerable customers. We have Consumer Champions at all levels of our operation, from our board and management to sales, claims and finance etc., who are trained to help. 

If you need extra support, please call 020 7839 1888 or email us ConsumerSupport@uk.cntaiping.com.