We are committed to protecting and respecting your privacy.
This policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
visiting our website you are accepting and consenting to the practices described in this policy;
enquiring about or purchasing our services, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998, the data controller is China Taiping Insurance (UK) Co Ltd of 2 Finch Lane, London, EC3V 3NA ("we", "us", "our").
We may collect and process the following data about you:
Information you give us. You may give us information about you when you obtain a quote or by completing and sending proposal and claim forms to us or by corresponding with us online, by post, telephone, email or otherwise including information you provide when you use the “Contact Us” facility on our website or when you report a problem with our website. The information you give us using any one of the methods of communication above may include your name, address, email address and telephone number, financial and credit card information, personal description, details of bankruptcy, criminal convictions (including motoring offences), details of occupation, including directorships and other relevant information.
Information we collect about you. Each time you visit our website we may automatically collect the following information from you:
technical information, including the Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other services we provide. We also work closely with third parties (including, for example, insurers, reinsurers, intermediaries, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.
Types/classes of information processed. When you apply for a quotation or policy online or write to or email us or when you complete a proposal form or a claim form we process personal information about you that includes some or all of the following: personal details, family details, lifestyle and social circumstances, financial details, employment and education details and information on goods and services provided.
Sensitive Information. We may also process sensitive classes of information. This may include physical or mental health details, offences and alleged offences.
The information you supply or we collect from you may be used for the purposes of insurance administration by us, our associated companies, by reinsurers and your intermediary. We also use information held about you in the following ways:
Information you give to us. We will use this information:
to provide you with the information, products and services that you request from us and to carry out our obligations arising from any contracts entered into between you and us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by letter, e-mail, telephone or SMS with information about services similar to those which were the subject of a previous sale or negotiations for a sale to you. If you are a new customer, we will contact you only if you have consented to this. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the proposal form);
to notify you about changes to our service;
to ensure that content from our website is presented in the most effective manner for you and for your device;
to maintain our accounts and records;
to enable insurers and the other third parties identified in the section headed “Disclosure of your Information” below to provide services to you, and/or to carry out their work, including the investigation of any claims made by you;
if you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.
Information we collect about you. We will use this information:
to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our website to ensure that content is presented in the most effective manner for you and for your device;
as part of our efforts to keep our website safe and secure.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your personal information with any member of the China Taiping Group of Companies.
We may share your information with selected third parties including:
other insurance companies, reinsurers and your intermediary
professional advisers, suppliers, service providers and sub-contractors (including payment processors, surveyors, auditors, claims handlers, investigators and loss adjusters) to perform any contract we enter into with them or you
regulatory bodies for the purposes of monitoring and/or enforcing our compliance with any regulatory rules/codes
analytics and search engine providers that assist us in the improvement and optimisation of our website
if we are under a duty to disclose or share your personal data in order to comply with or enforce any legal obligation, or our Terms of Business Agreement, or to protect the rights, property, or safety of us or any member of the China Taiping Group of Companies, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and detection protection.
Where appropriate we make checks with a licensed credit referencing agency and a record of any search will be made. We exchange information with other insurers through various databases to help us check information provided and also to prevent fraudulent claims. We will disclose information about you to regulatory authorities in response to formal requests.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates.
If you follow a link to any of these websites, please note that these websites have their own cookie and privacy policies and that we do not accept any responsibility or liability for these policies. Please check the cookie and privacy policies of third party websites before you submit any personal data to them.
With limited exceptions, you have the right to access information held about you and if necessary rectify information held about you. To exercise this right, you may write to us with details of the information required, enclosing payment of £10 to meet our costs in providing you with details of the information we hold about you and evidence of your identity, to: Compliance, China Taiping Insurance (UK) Co Limited, 2 Finch Lane, London, EC3V 3NA or by email at firstname.lastname@example.org.
We sincerely hope you will not have cause to complain about our service, but if you do, you may access our complaints procedure HERE.