Following our previous announcement of various measures to help our customers with financial difficulties with the insurance cover or payment, we want to continue to help you more.
If you are experiencing financial difficulties directly resulting from Covid-19, please contact your broker to discuss what assistance may be available. If you are a direct client then please contact us on firstname.lastname@example.org
Under some circumstances we can consider adjusting the cover levels and we may be able to assist with deferred payments. Please do not cancel your direct debit instruction as this may trigger an automated default process which could result in your policy being cancelled.
If it is difficult to get back on track or you are struggling to keep up with your payments and managing your income there are also other steps you can take. The Money Advise Service has developed a new online tool that can provide with money guidance and suggest actions you can take depending on the circumstances: https://www.moneyadviceservice.org.uk/en
China Taiping Insurance (UK) Co Ltd